Update on Covid 19 - February 2021

Covid-19 –  Updated visiting arrangements for our care homes

February 2021 - well we are already nearly at the end of February and Spring is just around the corner with light at the end of the tunnel.  We will be adhering to the latest Government guidelines and look forward to allowing a nominated person for one to one visits from the week beginning the 8th March 2021.  There will be stringent infection control measures and you will need to continue to book visits as you have been doing with the "POD" visits and you will be tested before being allowed into the building, further information around this is being sent to all our relatives and residents.  We will also still be allowing POD visits and these will also still be on a booking system.

Thank you again for you continued support and encouragement over the last year and we look forward to seeing you all soon.  Stay well and stay Safe.

Update on testing

Our staff remain to have their PCR weekly test and also carry out the Lateral flow tests twice a week, with residents having theirs every 28 days in line with Government guidance.  If any tests for your loved one proves positive we will inform you as soon as possible.  This will mean that they will have to isolate for 14 days and will not be allowed out of their room in that period.  As you know this does prove more difficult with those with dementia and we endeavour to facilitate as much isolation as we can under the circumstances.

The Home Manager may have to cancel visits at short notice should we have an outbreak of COVID 19 in the home or if instructed by the Government or Public Health England but we will try to give you as much notice as possible. Please do not visit if you or any family member living in your home have any symptoms or have COVID 19.

New Admissions

We are continuing to accept new admissions into our homes and have robust admission procedures in place with all new admission being isolated for 14 days.  They are tested before admission whether they come from the community or the hospital and they must have a negative test result before admission.

Health and Safety

To ensure that we are keeping our residents and staff safe, our staff are wearing masks at all times and have access to hand washing stations throughout our homes. We have an extensive stock of PPE available in all homes and also extra stock at our head office in Gateshead.

If you have any questions, please feel free to contact the home or on the central email address accounts@exclusivecaregroup.co.uk

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Exclusive Care Group care homes are located in the North East of England. We pride ourselves on providing quality care in a homely atmosphere with a marvellous staff group who are dedicated to making people feel safe and happy and content.

We have extremely high professional standards and our experienced management team have worked in the care sector for many years, their aim is to ensure that every resident is looked after on a professional basis.

To ensure our residents get the best possible care, huge emphasis is placed on training our dedicated team of nursing and care staff. Our care is assessed on an individual basis ensuring that we meet our residents’ needs in every way.

All our homes offer unlimited Wi-Fi access at no extra cost.