Covid-19 –  Updated visiting arrangements for our care homes

November 2020 - thank you for your patience and understanding over the last few months.  We know it has been a difficult few months and whilst we did manager to reinstate some visits to the home unfortunately our homes are now back in full lockdown.  We are working towards re-establishing indoor visits, via an internal Pod, however, these must be able to be conducted safely and within the parameters of guidance from the Government and Public Health England. Our Home Managers will inform you as soon as we are in the position to safely facilitate indoor visits. We know how much our residents have missed seeing their loved ones, and you seeing them, and we thank you for your patience, support and understanding.

Update on testing

Our staff have been receiving weekly tests for Covid-19 and our residents are being tested every 28 days in line with Government guidance.  If any tests for your loved one proves positive we will inform you as soon as possible.  This will mean that they will have to isolate for 14 days and will not be allowed out of their room in that period.  As you know this does prove more difficult with those with dementia and we endeavour to facilitate as much isolation as we can under the circumstances.

For those residents that are living on the ground floor with window and garden access we are happy for you to visit when the weather allows.  For those that have family upstairs we will endeavour to have pre-booked window visits which must be booked in advance and for a duration of 30 minutes and will be supervised by a member of staff. Please contact the Home Administrator to arrange a visit.

The Home Manager may have to cancel visits at short notice should we have an outbreak of Covid-19 in the home or if instructed by the Government or Public Health England but we will try to give you as much notice as possible. You and other household members must be free of Covid-19 symptoms ahead of and at the time of the visit.

New Admissions

We are continuing to accept new admissions into our homes and have robust admission procedures in place with all new admission being isolated for 14 days.  They are tested before admission whether they come from the community or the hospital ad they must have a negative test result before admission.

Health and Safety

To ensure that we are keeping our residents and staff safe, our staff are wearing masks at all times and have access to hand washing stations throughout our homes. We have an extensive stock of PPE available in all homes and also extra stock at our head office in Gateshead.

If you have any questions, please feel free to contact

Exclusive Care Group care homes are located in the North East of England. We pride ourselves on providing quality care in a homely atmosphere with a marvellous staff group who are dedicated to making people feel safe and happy and content.

We have extremely high professional standards and our experienced management team have worked in the care sector for many years, their aim is to ensure that every resident is looked after on a professional basis.

To ensure our residents get the best possible care, huge emphasis is placed on training our dedicated team of nursing and care staff. Our care is assessed on an individual basis ensuring that we meet our residents’ needs in every way.

All our homes offer unlimited Wi-Fi access at no extra cost.