Primrose House is a purpose built four storey care home providing a high standard of care offering general and dementia care, both residential and nursing. The home is built over four floors with external access to both the ground and first floor where the main entrance has recently been fully refurbished and now offers a welcoming foyer and bar area.
Each floor offers all single bedrooms, lounge and dining areas. The home also has been recently upgraded and now offers it's own hairdressing salon and garden room where family and friends can meet and enjoy a coffee with access to an enclosed garden. The home has gardens and a patio area for residents and visitors to enjoy. We also have on offer unlimited Wi-Fi access is available at no extra cost.
Primrose House is located in a residential area of Felling in Gateshead; the home is ideally situated on Crowhall Lane close to local shops and amenities including good transport links.
First class care
“Primrose House is a very friendly home with a core of staff who have been here for many years”.
Our person centred approach means that each resident is an individual treated with respect and dignity. Each resident has a named key worker and an individual care plan. This will cover their personal and medical history, as well as a record of particular activities they enjoy and any cultural or religious aspects of their care.
Residents, and where appropriate their families, are involved as far as practical in the decisions regarding their care. Emphasis on all aspects of care is the Manager’s primary concern and, together with the experienced team of qualified staff, all adhere to rigorous standards with internal audits and checks.
At Primrose House, we have an excellent working relationship with the partners from the local GP practice. We very much recognise the importance of personal, individual and resident focused care. To achieve this, good communication between all members of the care team, be they nurses, carers, relatives or doctors, is essential.
The home has a team of well trained dedicated care assistants that provide an excellent standard of 24 hour care. We fully appreciate the stress associated with leaving home to live in a new location, and are happy to accept new residents for an agreed trial period at the end of which there would be no further obligation.
Manager: Charlotte Light
Tel: 0191 495 0585
Charlie - Home Manager
I have worked in the health & social care sector for the last 18 years. I have a passion for personalised care and this has driven my focus in a variety of roles within the sector from frontline care and support to ensuring a high quality of care across multiple homes across the UK. I have a passion for positive behaviour support and facilitated this for the past 12 years across Northern Ireland, Wales & England ensuring that people’s lives are enhanced and not restricted. I am excited and honoured to become part of the Primrose House Family and continue the passionate personalised care.
2 Crowhall Lane
Tyne and Wear
Tel: 0191 495 0585